Byron, IL – At Generations at Neighbors, providing compassionate, high-quality care is our top priority—and it shows! We are proud to announce that Generations at Neighbors has been recognized with multiple 2025 Customer Experience Awards™ from Activated Insights (formerly Pinnacle Quality Insight), a nationally recognized customer satisfaction firm.
This prestigious recognition places us among the top 15% of care providers nationwide, a testament to our commitment to excellence and the incredible dedication of our staff.
What This Award Means
Each year, Activated Insights conducts thousands of interviews with residents, patients, and their families to assess their satisfaction across various service categories. These real, firsthand experiences help determine which providers truly excel in delivering top-tier care.
To qualify, a facility must:
✔ Be actively surveyed for at least one quarter
✔ Score in the 85th percentile or above
✔ Demonstrate a commitment to continuous improvement based on client feedback
Excelling Across Multiple Categories
Generations at Neighbors didn’t just earn one award—we received recognition in multiple categories, including:
🏆 Overall Satisfaction
🏆 Nursing Care
🏆 Individual Needs
🏆 Communication from Facility
🏆 Response to Problems
🏆 Dignity and Respect
🏆 Recommend to Others
🏆 Activities
🏆 Professional Therapy Services
🏆 Safety and Security
🏆 Overall Customer Experience
These awards reflect the hard work, compassion, and dedication of our entire team. From our skilled nursing staff to our activity coordinators and therapy professionals, everyone plays a role in making Generations at Neighbors a place where residents feel safe, heard, and cared for.
A Commitment to Excellence
Winning multiple Customer Experience Awards™ is an honor, but for us, it’s more than just a recognition—it’s a motivation to keep improving. Every day, we strive to listen to our residents, families, and staff to ensure that we continue delivering exceptional care and an enriching experience for all who call Generations at Neighbors home.
We extend our heartfelt gratitude to our residents, their families, and our incredible staff for making this achievement possible. Here’s to another year of compassionate care and excellence!
Want to learn more about Generations at Neighbors and what makes us an award-winning facility? Contact us today or schedule a visit!
